Data Deletion Policy
At Whispas, we respect your privacy and your right to control your personal data. This policy explains how you can request the deletion of your personal information from our platform.
You have the right to request deletion of your personal data at any time. This document outlines what data will be deleted, what may be retained, and how to submit a deletion request.
What Gets Deleted
When you request account deletion, the following information will be permanently removed from our systems:
- Personal profile information (name, email, phone number)
- Profile photos and verification documents
- Dating requests and relationship posts
- Confessions, rants, and stories
- Comments and replies
- Community subscription data
- Match history and chat logs
- Tipping and monetization records
- All other personal data associated with your account
Data That May Be Retained
In certain circumstances, we may be required to retain some information for legal, regulatory, or operational purposes:
- Transaction records required for tax and financial compliance
- Moderation and abuse reports for safety and security purposes
- Anonymized aggregated data that cannot identify you
- System logs and audit trails for security and compliance
Any retained data will be securely stored and will not be accessible to the public or used for purposes other than legal compliance and security.
How to Request Data Deletion
You can request deletion of your data through the following methods:
Method 1: In-App Request
Navigate to your profile settings:
- Open the Whispas app
- Go to Profile → Settings
- Select Privacy & Account
- Choose Request Data Deletion
- Follow the on-screen instructions
Method 2: Email Request
Send an email to our privacy team at: [email protected]
Please include the following information in your email:
- Your registered Whispas username or email address
- A clear statement requesting data deletion
- Optional: Reason for deletion (helps us improve our services)
Processing Timeline
Step 1: Verification (Within 7 business days)
We will verify your identity and ownership of the account to ensure the security of your data.
Step 2: Initial Deletion (Immediately after verification)
Most of your personal data will be removed immediately after verification. Your account will become inaccessible.
Step 3: Complete Deletion (Within 30 days)
All remaining deletable data will be permanently removed from our systems within 30 days of your request. You will receive a confirmation email once the process is complete.
Important Information
Permanent Action
Data deletion is permanent and cannot be undone. Once your data is deleted, you will not be able to recover your content, matches, chat history, or any other information associated with your account.
Active Subscriptions
Please note that deleting your account does not automatically cancel any active subscriptions. You must cancel your subscription separately before requesting account deletion. Account deletion will not stop billing charges.
Third-Party Services
Some of your information may have been shared with third-party services (such as payment processors). We will request deletion from these services where possible, but you may need to contact them directly.
Legal Compliance
This policy is compliant with the following data protection regulations:
- General Data Protection Regulation (GDPR) - European Union
- California Consumer Privacy Act (CCPA) - United States
- Nigerian Data Protection Regulation (NDPR) - Nigeria
- Ghana Data Protection Act - Ghana
Contact Us
If you have questions about this Data Deletion Policy or need assistance with your data deletion request, please contact us:
Email: [email protected]
General Inquiries: [email protected]